Privacy Policy

1. Introduction

Polar Bear Snacks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our B2B wholesale platform.

2. Information We Collect

Business Information

When you register for an account, we collect:

• Business name and registration number
• Contact person name and position
• Business email address and phone number
• Physical and delivery addresses
• VAT registration number

Transaction Information

When you place orders, we collect:

• Order history and product preferences
• Payment information (processed securely via our payment provider)
• Delivery instructions and preferences

Technical Information

We automatically collect:

• IP address and device information
• Browser type and settings
• Usage data and platform interactions

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations and delivery updates
• Provide pricing information and promotional offers
• Improve our platform and services
• Comply with legal and regulatory requirements

4. Information Sharing

We may share your information with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To securely process payments
• Service Providers: Who assist in operating our platform
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Employee access controls and training

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as required to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Under POPIA (Protection of Personal Information Act), you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where applicable

To exercise these rights, please contact our Information Officer at the details below.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. These help us:

• Remember your login and preferences
• Analyze platform usage and performance
• Provide relevant content and features

You can control cookie preferences through your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact our Information Officer:

• Email: privacy@polarbearsnacks.co.za
• Phone: +27 (0) 11 000 0000
• Address: Johannesburg, South Africa